Here is a Refund and Returns Policy for Kiki U Makeup:

Refund and Returns Policy
Effective Date: January 10, 2025

At Kiki U Makeup, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to assist you with returns and refunds, in accordance with our policy outlined below. Please read the terms carefully to ensure a smooth return or refund process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The product must be returned within 30 days of the purchase date.
  • You must provide proof of purchase (order number, receipt, or email confirmation).
  • Items must be in resalable condition, with seals intact (if applicable).

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Opened or used cosmetics: For hygiene and safety reasons, makeup products that have been opened or used cannot be returned.
  • Gift cards: Gift cards are non-refundable and non-returnable.
  • Sale or clearance items: These items are final sale and are not eligible for returns or refunds unless they are defective.

3. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@kikiumakeup.com to initiate the return process. Please provide your order number and details of the item you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with your return. Returns without an RAN may be delayed or denied.
  3. Shipping the Item: Pack the item securely in its original packaging, include the RAN, and send it to the address we provide. You are responsible for return shipping costs unless the item is defective or there was an error on our part.

4. Refund Process

  • Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable, except in cases of damaged or incorrect items.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you. Please include photos of the damaged item and the packaging in your return request to help us resolve the issue quickly.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order on our website.

7. Return Shipping Costs

  • Customer-Paid Returns: You are responsible for paying return shipping costs unless the item is defective, damaged, or the wrong product was sent.
  • Free Return Shipping: If the item is defective or if we made an error with your order, we will cover the return shipping costs. Please contact us for a prepaid return shipping label.

8. International Returns

We currently only accept returns for orders shipped within the United States. If you are an international customer, please carefully review your order before purchasing. We are not responsible for international shipping costs or returns.

9. Refund Timeline

  • Refunds will be issued once the returned product is received and inspected. The processing time may take up to 10 business days depending on your payment method and bank processing times.
  • You will receive an email notification once your refund has been processed.

10. Customer Support

If you have any questions about our Refund and Returns Policy or need assistance with your return, please contact us:

Kiki U Makeup
3045 Glendale Avenue, Sherman Oaks, California, United States
Phone: 818-644-1273
Email: info@kikiumakeup.com
Website: kikiumakeup.com

We strive to ensure you have a great shopping experience with Kiki U Makeup. If you are not satisfied with your purchase, we are happy to help with returns and refunds in accordance with our policy. Thank you for choosing Kiki U Makeup!